Frequently Asked Questions
Everything you need to know about your FLÂNEUR experience.
What is the shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our signature relaxed fit.
Where are FLÂNEUR garments produced?
We prioritize ethical craftsmanship. Our collections are designed in-house and produced in small batches by certified ateliers in Portugal and Italy to ensure the highest quality and fair labor practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may request a change or cancellation within 60 minutes of purchase by contacting our support team.